FLAGRANOVA CUSTOMER CARE

Returns & order issues

Because fragrances are personal-use products, eligibility for a return depends on the condition of the item and the reason for the request.

Incorrect or damaged order

If an order arrives damaged or the wrong item was supplied, contact Flagranova promptly with the order details and clear photographs of the item and packaging so the issue can be reviewed.

Opened products

Opened or used fragrance products generally cannot be accepted for change-of-mind returns. This does not limit any rights a customer may have under applicable Jamaican consumer law.

Before returning anything

Customers should contact Flagranova first and receive return instructions before sending or delivering an item back.